Last updated: June 23, 2026
Vietnam Xin Chao (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect when you use vietnamxinchao.com, how we use it, and the choices you have. By using our website or booking with us you agree to this policy.
Who we are
Vietnam Xin Chao is a tour operator based at 83A Tran Quoc Toan Street, Cua Lam Ward, Cua Nam Ward, Hanoi, Vietnam. For any privacy question, contact us at info@evivatour.com or +84 988 424 464 .
Information we collect
- Booking & enquiry details — your name, email, phone number, travel dates, group size, special requests and similar information you provide when you request a quote, book a tour or cruise, or contact us.
- Payment information — card payments are processed securely by our payment provider (Stripe). We do not store your full card details on our servers.
- Reviews & submissions — content you submit through our review, contact or newsletter forms.
- Automatically collected data — with your consent, cookies and analytics data such as pages visited, approximate location, device and browser type, and IP address.
How we use your information
- To prepare quotes, confirm and manage your bookings, and provide customer support.
- To process payments and send booking confirmations and reminders.
- To respond to enquiries and reviews.
- To send marketing emails or our newsletter where you have opted in (you can unsubscribe at any time).
- To understand and improve our website (analytics), only after you accept cookies.
Cookies & analytics
We use essential cookies to make the site work. With your consent we also use analytics cookies (such as Google Analytics) to understand how visitors use the site. When you first visit, a banner lets you Accept or Decline analytics cookies — analytics only loads after you accept, and your choice is remembered. You can change your choice by clearing the vcb_consent cookie in your browser.
Sharing your information
We do not sell your personal data. We share it only with trusted service providers who help us run our business, including: our payment processor (Stripe), email delivery and marketing tools (used to send confirmations and newsletters), and analytics providers (Google Analytics). These providers process data on our behalf under their own privacy terms. We may also disclose information where required by law.
Data retention
We keep booking and customer records for as long as needed to provide our services and to meet legal, accounting and tax obligations, after which they are securely deleted or anonymised.
Your rights
Depending on your location (including under the EU/UK GDPR), you may have the right to access, correct, delete, restrict or object to our use of your personal data, and to data portability. To exercise any of these rights, email info@evivatour.com and we will respond within a reasonable time.
Security & international transfers
We use appropriate technical and organisational measures to protect your data. As we operate in Vietnam and use international service providers, your data may be transferred to and processed in other countries; we take steps to ensure it remains protected.
Changes to this policy
We may update this policy from time to time. The “last updated” date above shows the latest revision. For any questions, contact info@evivatour.com.